Help & Support
Frequently Asked Questions
Membership is $79 a month for each adult (you and your spouse) and $39 a month for each dependent. It includes 24/7 virtual care with ER-trained clinicians by phone, video or chat, help finding the right care, and the Apex Health IQ app. There’s no limit on how many times you can call. For emergencies, call 911.
No. Apex Health is a virtual care membership, not an insurance plan. It works whether or not you have insurance. We recommend keeping health coverage for emergencies, hospital stays and specialist care. Many members use Apex Health to get answers fast and avoid unnecessary ER and urgent care visits.
Some services are billed separately: mental health care, weight loss programs, at-home visits, and care related to auto accident personal injury (PIP) claims. You pay for your own prescriptions. Our team will always tell you before any separate charge.
Membership is available along the East Coast, from New Jersey to Florida. If you’re traveling elsewhere in the U.S., let us know 3–4 weeks before your trip so we can make sure you’re covered while you’re away.
Fill out the join form on this page. Our team will set up your monthly membership, and you’ll receive a link to download the Apex Health IQ app. You can cancel anytime; there are no cancellation fees or long-term contracts. Questions? Call (656) 400-2293.